returns, r efunds & right of withdrawal

You have a statutory right to return most artwork ordered via the collection – gallery of digital art and you may request a refund:

 

I.    If the artwork is damaged at the time of delivery and you notify the collection – gallery of digital art within 48 hours of delivery and return the same within ten days of the date on which you received your order. 

  • In this case, the buyer is obligated to take high-resolution images of the freshly delivered, damaged package once before and once after opening it. The pictures as well as the complaint are to be sent to the following email address: office@thecollection-gallery.com. the collection – gallery of digital art will then be responsible for handling the complaint with the delivery company. the collection – gallery of digital art will stay in close contact with the buyer in order to tell him/her about the following steps, especially, in regard to sending the artwork back to the seller.

  • You can then either get paid back or get a new print of the artwork within fourteen days of the date on which the gallery receives the damaged artwork. Please note that the refund is only made to the purchaser of the artwork and will be refunded directly to the original payment method.

 

II.    or, if you change your mind within fourteen days of the date on which you received your order (right of withdrawal).

  • Contact the collection – gallery of digital art by email via office@thecollection-gallery.com. Please include your name, address, telephone number, email address, booking reference, the reason why you wish to return the artwork, and a high-resolution image of the artwork so we can inspect its condition.

  • The buyer is then obligated to dispatch the artwork within seven days of telling us that you wish to end the contract. In this case, the buyer must pay the costs of return and must use a method of postage equal to the method used by the artist to deliver the artwork (ensuring the artwork is appropriately insured under a level of insurance at least equal to the level of insurance used by the artist for delivery of the artwork).

  • If the returned artwork arrives damaged or dirtied (this also includes fingerprints on the artwork), then the buyer is obligated to also pay the artist his/her material expenses. The artwork will then be completely destroyed.

  • During this process of cancellation, the collection – gallery of digital art will stay in close communication with the buyer. 

  • A refund may only be made to the purchaser of the artwork and will be refunded directly to the original payment method within fourteen days of the date on which the gallery receives the artwork. In the case of a damaged or dirtied returned artwork the refund is reduced by the material expenses of the artist for producing the print in the first place.

 

Returns and refunds are not possible under any other circumstances. Please be also aware that deviations in colour are possible in all product illustrations on the website and regularly do not constitute a defect. Defects due to natural wear and tear, improper handling (e.g., hanging up a photography in direct sunlight), use and lack of or improper care or storage of the work(s) do not constitute a defect for which the seller is liable under warranty law.